STANDARD TERMS AND CONDITIONS OF BUSINESS

 

Africa Adventure Travels is a business in the tourism industry that offers packaged holidays.

Subject to availability and receipt of payment, requests will be processed within 3 working days and confirmed by way of a booking number.

The provision of goods and services by Africa Adventure Travels is subject to availability.  In cases of unavailability, Africa Adventure Travels will refund the client in full within 30 days.

The standard cancellation fees as a percentage of the total booking value are as follows:

 

*        6-12 months prior to travel date                          3%

*        3 months or more prior to travel date                 5%

*        30 days prior to travel date                                   10%

*        21-29 days prior to travel date                              25%

*        14-20 days prior to travel date                              50%

*        7-13 days prior to travel date                                 75%

*        less than 7 days prior to travel date                    100%

 

No refund or credit will be granted for travellers that:

  • fail to join a tour, OR
  • join the tour after departure date, OR
  • leave the tour prior to completion date

 

No refund or credit will be granted for delegates that:

  • fail to join a conference – including events, symposiums, workshops, conventions, launches, exhibitions or functions
  • participate at the conference for fewer days than confirmed on the reservation

 

No refund or credit will be granted for travellers that:

  • fail to arrive at the hotel/s or accommodation establishment/s
  • arrive at the hotel 1 day or more later
  • leave the hotel or accommodation establishment 1 or more days early

 

Africa Adventure Travels shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the client of any traveller or delegate arising from:

  • the cancellation or curtailment of any tour, accommodation or conference
  • the loss or any damage to any property
  • sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatsoever, however caused and whether as a result of Africa Adventure Travels negligence or otherwise

 

Africa Adventure Travels accepts no liability for the death of, or injury to, loss and/or damage to, any person and/or property arising out of any act or omission of Africa Adventure Travels, the supplier any staff or agent of Africa Adventure Travels or a supplier, whether as a result of negligence or otherwise.  The client and the traveller/delegate shall be deemed to have waived, renounced and abandoned any and all rights and entitlements to which the client and the traveller/delegate may be entitled under the provisions of the law of the Republic of South Africa for any loss or damage to person and/or property.

 

Should sickness or accident interrupt a tour or conference, or accommodation, Africa Adventure Travels shall not be liable for any:

  • loss, damage or expense arising there from, whether as a result of Africa Adventure Travels negligence or otherwise, and
  • refund, either total or partial, of money paid. Africa Adventure Travels recommend that the client advises travellers/delegates to take out the necessary insurance to protect against any such eventuality.

 

Travellers/delegates may not carry any unlawful firearms, articles or substances whilst travelling with Africa Adventure Travels, whether on a tour or a transfer, participating in a conference, or staying at a hotel or accommodation establishment.  Should any traveller/delegate contravene the aforesaid prohibitions, Africa Adventure Travels will be entitled to immediately exclude the offender from the tour/conference/accommodation and such traveller/delegate will be responsible for his or her own repatriation and all costs associated therewith. Africa Adventure Travels will under no circumstance assist any such offender in any dealings or negotiations with any authority.

 

Travellers/delegates shall be solely responsible for complying with the formalities required by police, customs, health and all other authorities at the point of departure, at the destination and whilst in transit.  Whilst Africa Adventure Travels will endeavour to provide the client, prior to departure, with the latest information concerning such regulations and restrictions.  Africa Adventure Travels shall not be responsible and does not accept any liability for any inaccuracies or omissions in this regard.

 

Africa Adventure Travels reserves the right to decline to accept or retain any traveller/delegate as a member of any group, conference, or on any tour or transfer at any time as the result of the non-payment of any amount due by the client in respect of such traveller/delegate or if such traveller/delegate interferes with any other member of any group and/or causes any disturbance or nuisance.

 

Should Africa Adventure Travels appoint a tour leader or tourist guide in respect of any tour or transfer, the traveller/delegate must accept all reasonable instructions of such tour leader or tourist guide.

 

All information contained in Africa Adventure Travels brochures/CD-Roms/web sites/itineraries and price inserts are to the best of Africa Adventure Travels knowledge and belief, true and correct, but Africa Adventure Travels accepts no liability for any inaccuracies contained therein.

 

Africa Adventure Travels shall not be held responsible for any errors in printed matter, brochures, CD-ROMs or websites representing:

  • hotels, lodges, guest houses, bed & breakfasts and any other accommodation establishments
  • conference, function, convention and any other meeting venues
  • day tours, overland tours, special interest tours, scheduled tours, spouse programmes, incentive tours or any other tours.

 

All travel arrangements such as reservation of hotel/lodge/guest house accommodation, flight bookings, tour reservations, conference/function venue reservations, reservation of motor transport and the like, made by Africa Adventure Travels are subject to the booking conditions and cancellation provisions of the supplier thereof.

 

Africa Adventure Travels reserves the right to alter or substitute routes, tours, accommodation, conference/function venues, refreshments, meals, itineraries, services, vehicles and/or arrangement should conditions necessitate. Africa Adventure Travels will offer substitutes of equal value and will inform the client of any known changes before departure.

 

Airlines

Cancellation and refunds:

  • In the event of cancellation or failure for any reason whatsoever to use confirmed space, as ticketed, a minimum of 25% (twenty five percent) of the applicable airfare will be forfeited. A change of reservation will attract a penalty.  Extension of ticket validity is not permitted, save when a passenger is hospitalized due to severe illness or in the event of death of a member of the passenger’s immediate family.

Booking conditions and responsibilities:

  • All airfare reservations are arranged subject to the conditions imposed by the respective airline
  • It is the responsibility of the client to ensure that the traveller/delegate has at the very least one ‘empty’ page in their passport. Should this be ignored, the traveller/delegate will be sent back to their country of origin upon arrival at ORTIA, without permission to enter the country.

 

It is strongly recommended that all clients take out comprehensive travel insurance including full medical cover, as well as cancellation and curtailment cover.

 

Luggage must be clearly marked.  One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed.

 

If in the opinion of Africa Adventure Travels the fulfilment of any tour, incentive or conference, or accommodation is considered impossible, illegal, or if in Africa Adventure Travels opinion inadvisable because of weather conditions, avalanches, volcanic activity, strikes, war, government interference and/or any other cause not arising from Africa Adventure Travels  negligence, Africa Adventure Travels may at any time cancel such a tour, incentive or conference, or accommodation, or what remains of it or make alterations in the route, accommodation, price and/or any other aspect thereof as it thinks fit, and any losses and expenses resulting from such cancellation or alteration shall be borne by the client.

 

In accordance with South African law and International practice, smoking is prohibited on vehicles at all times.  The tourist guide or the driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside.

 

Africa Adventure Travels reserve the right to use smaller vehicles on its scheduled tours, day tours, overland tours or transfers should the number of passengers participating reduce sufficiently to warrant this.

 

Africa Adventure Travels reserve the right to utilize the services of sub-contractors for tour, conference, transport, accommodation and travel services.

 

Accommodation is as specified in the tour itinerary, brochure or website.  The use o specific accommodation is subject to availability.  Africa Adventure Travels reserve the right to make use of alternative accommodation.

 

Africa Adventure Travels has no direct day to day control over its suppliers.  Accordingly Africa Adventure Travels accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.

 

Africa Adventure Travels cannot be held responsible for errors caused by hotels/lodges/guest houses or any accommodation establishment in double booking/over booking rooms.  The onus is on accommodation establishments to ensure that reservations that are confirmed in writing to Africa Adventure Travels, or for which the accommodation establishment has received a deposit or full pre-payment for services are honoured.  Any inconveniences caused to the traveller or delegate must be compensated for by the accommodation establishment in error.

 

Prices are subject to change without prior notice.  Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel prices, air fares, hotel charges, tourism levies and/or the introduction of national, regional or local taxes or levies of whatever nature.

 

Quotations are valid only to the expiry date stated on the quotation and are subject to adjustment if the services quoted for are not available at the time of booking.  Quotations are based on itineraries and requirements specified by the customer.  Upon acceptance of the quotation, any changes requested by the customer which incur additional costs will be charged to the customer.  Acceptance of the quotation will be regarded as acceptance of Africa Adventure Travels Terms and Conditions of Business.

 

Payment shall be made in all instances (by account holders and non-account holders) in the currency in which the quotation was accepted or in which the invoice is made out.  All payments shall be made to Africa Adventure Travels free of deductions or set off of any nature whatsoever, at such place and in such manner as Africa Adventure Travels may authorize from time to time in writing.  Bank charges are the responsibility of the transferor.

 

Should any amount not be paid on due date, then the client shall be liable to pay Africa Adventure Travels interest on all such amounts calculated from the due date until payment at the prime bank overdraft rate.

 

Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of Africa Adventure Travels at the time of receipt of payment.  Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.

 

If the client makes a booking on behalf of any party, the client warrants to Africa Adventure Travels that the client is authorized by such traveller/delegate to make reservations on behalf of such traveller/delegate and is acting as such traveller’s/delegate’s agent and in so doing, binds such party to these conditions. Upon the reservation being accepted and confirmed by Africa Adventure Travels, the client warrants that the traveller/delegate has been informed of and is bound by the terms and conditions set out herein.  The client indemnifies and holds Africa Adventure Travels harmless against all claims for damage, loss and injury which any traveller/delegate may claim against Africa Adventure Travels if such claim is excluded in terms hereof.

 

Provisional reservations held by Africa Adventure Travels on behalf of the client/traveller or delegate will be released if no confirmation in writing has been received by the client/traveller/delegate by the “confirm by date”, or if no deposit has been received.

 

When requested by Africa Adventure Travels, the client/traveller/delegate shall pay a deposit to Africa Adventure Travels to secure certain services.

 

The standard deposit requirements as a percentage of the total booking value are as follows:

*        13 months and over prior to travel             10%

*        12 months prior to travel                              10%

*        8 months prior to travel                                30%

*        6 months prior to travel                                50%

*        3 months prior to travel                                100%

*        1 month prior to travel                                  100%

 

Africa Adventure Travels reserves the right to change the standard deposit requirements, to be recorded in writing, on a separate contract between the client and Africa Adventure Travels and to be agreed upon and signed by both parties.  The percentage deposit required of the total booking value will be determined according to the specific services required and the number of years, months or days prior to travel.

 

All cancellations must be made in writing to Africa Adventure Travels.  Africa Adventure Travels will reply back in writing to the client/traveller/delegate that the reservation has been cancelled.

 

Should a reservation be cancelled by the client, traveller or delegate, cancellations fees will be due and payable as a percentage of the total booking value.

 

 

Africa Adventure Travels reserve the right to change the standard cancellation fees according to the client’s specific reservation, to be recorded in writing on a separate contract between the client and Africa Adventure Travels, and to be agreed upon and signed by both parties. The percentage cancellation fee will be assessed according to the terms and conditions for cancellation.

 

In all matters where it is or may be necessary to have recourse to the court, the court of the Republic of South Africa shall have sole jurisdiction to the exclusion of the courts of any other country and the prevailing law of the Republic of South Africa shall prevail.

 

Africa Adventure Travels shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by in writing.  No representation, term, warranty or condition express or implied shall be considered to be or to have been made or agreed or implied by reference to any other writing, advertisement or conversation.

 

No indulgence which Africa Adventure Travels may grant to any party shall constitute a waiver of any of the rights of Africa Adventure Travels who shall not thereby be precluded from exercising any rights against the client and/or the traveller and/or the delegate which may have arisen in the past or which might arise in the future.

 

No addition to, variation, or agreed cancellation of these conditions shall be of any force or effect unless in writing and signed by or on behalf of any cc member of Africa Adventure Travels.

 

Africa Adventure Travels shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).  The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?_id=3569

 

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Africa Adventure Travels bank account, the details of which will b provided on request.

Credit card transactions will be acquired for Africa Adventure Travels (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their seurity certificate and security policy.

Customer details will be stored by Africa Adventure Travels separately from card details which are entered by the client on PayGate’s  secure site.  For more detail on PayGate refer to www.paygate.co.za

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).

Africa Adventure Travels takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and Africa Adventure Travels chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 40 New York Road, Kensington, Johannesburg, 2094, South Africa.

Africa Adventure Travels may, in its sole discretion, change this agreement or any part thereof at any time without notice.

This website is run by Africa Adventure Travels (Pty) Ltd (Private Company) based in South Africa trading as Africa Adventure Travels and with registration number 2012/196145/07 and Michele Laraine Gibson and Clifford Allan Swingewood (Directors).

Email: [email protected]                        Telephone: +27 11 (0) 615 1153